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Notizie di Esteri in tempo reale - Pag. 592Consumerismo,trading a breve termine con fine mercato tutelato cresciuti problemi di Ansa   28-07-2024 - 11:32 Link copiato #iubenda-cs-banner .iub_ts_bc:not(.iubenda-custom-content) *,#iubenda-cs-banner [class*=" iub"],#iubenda-cs-banner [class^=iub],.iubenda-tp-btn:not([data-tp-nostyle]){ 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.iubenda-cs-opt-group,#iubenda-cs-banner.iubenda-cs-default-floating:not(.iubenda-cs-top):not(.iubenda-cs-center) .iubenda-cs-opt-group{ -webkit-box-orient:vertical!important;-webkit-box-direction:normal!important;-ms-flex-direction:column!important;flex-direction:column!important}#iubenda-cs-banner.iubenda-cs-default-floating.iubenda-cs-center:not(.iubenda-cs-top):not(.iubenda-cs-bottom) .iubenda-cs-opt-group button,#iubenda-cs-banner.iubenda-cs-default-floating:not(.iubenda-cs-bottom):not(.iubenda-cs-center) .iubenda-cs-opt-group button,#iubenda-cs-banner.iubenda-cs-default-floating:not(.iubenda-cs-top):not(.iubenda-cs-center) .iubenda-cs-opt-group button{ display:block!important;text-align:center!important;width:100%!important}#iubenda-cs-banner.iubenda-cs-default-floating.iubenda-cs-center:not(.iubenda-cs-top):not(.iubenda-cs-bottom) .iubenda-cs-opt-group-custom,#iubenda-cs-banner.iubenda-cs-default-floating:not(.iubenda-cs-bottom):not(.iubenda-cs-center) 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border-bottom:0!important;border-bottom-left-radius:0!important;border-bottom-right-radius:0!important;margin:0!important;top:50%!important;-webkit-transform-origin:bottom!important;-ms-transform-origin:bottom!important;transform-origin:bottom!important}.iubenda-tp-btn[data-tp-float][data-tp-anchored]:not([data-tp-hover])[data-tp-label][data-tp-float=center-left]{ left:0!important;-webkit-transform:translateY(-50%) rotate(90deg)!important;-ms-transform:translateY(-50%) rotate(90deg)!important;transform:translateY(-50%) rotate(90deg)!important;-webkit-transform-origin:left bottom!important;-ms-transform-origin:left bottom!important;transform-origin:left bottom!important}.iubenda-tp-btn[data-tp-float][data-tp-anchored]:not([data-tp-hover])[data-tp-label][data-tp-float=center-right]{ right:0!important;-webkit-transform:translateY(-50%) rotate(-90deg)!important;-ms-transform:translateY(-50%) rotate(-90deg)!important;transform:translateY(-50%) rotate(-90deg)!important;-webkit-transform-origin:right bottom!important;-ms-transform-origin:right bottom!important;transform-origin:right bottom!important}.iubenda-tp-btn[data-tp-float][data-tp-float=bottom-left],.iubenda-tp-btn[data-tp-float][data-tp-float=bottom-right]{ bottom:0!important}.iubenda-tp-btn[data-tp-float][data-tp-float=bottom-left][data-tp-anchored],.iubenda-tp-btn[data-tp-float][data-tp-float=bottom-right][data-tp-anchored]{ border-bottom:0!important;border-bottom-left-radius:0!important;border-bottom-right-radius:0!important}.iubenda-tp-btn[data-tp-float][data-tp-float=top-left],.iubenda-tp-btn[data-tp-float][data-tp-float=top-right]{ top:0!important}.iubenda-tp-btn[data-tp-float][data-tp-float=top-left][data-tp-anchored],.iubenda-tp-btn[data-tp-float][data-tp-float=top-right][data-tp-anchored]{ 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background-color: #fff; border-radius: 0.5rem; box-shadow: 0 12px 24px rgba(0, 0, 0, 0.12); font-family: sans-serif; content: 'Loading...'; display: flex !important; font-size: 13px; font-weight: bold; line-height: 1; justify-content: center; min-height: 50px; text-transform: uppercase;}#speakup-player:empty{ display: block;} (ANSA) - ROMA, 28 LUG - Con l'aumentare del numero di utentiche hanno abbandonato il mercato tutelato, sono cresciutienormemente gli errori di fatturazione, i reclami, leconciliazione e richieste di informazioni. Lo affermaConsumerismo No Profit, che torna a chiedere maggiore vigilanzain tema di energia.Nel 2023 sono aumentate le chiamate degli utenti al callcenter dello Sportello del consumatore (servizio gratuito diArera che supporta i consumatori di luce e gas), salite a 1,5milioni di telefonate con un rialzo del +24% sul 2022, ma anchele procedure speciali informative (+7%), le domande diconciliazione (+36%) e le procedure speciali risolutive (+40%). Per quanto riguarda i principali argomenti oggetto di reclamoda parte dei clienti, il 42,1% riguarda la fatturazione, il16,53% i contratti, il 14,02% il mercato, l'8,7% la morosità ela sospensione della fornitura. Questi quattro argomentirappresentano l'81,35% dei reclami complessivamente ricevuti.Analizzando i dati per tipo di mercato, si rileva che il78,77% dei reclami, l'80,96% delle rettifiche di fatturazione,il 47,36% delle rettifiche di doppia fatturazione e l'82,65%delle richieste di informazioni si riferiscono proprio a clientidel mercato libero, analizza Consumerismo. L'importo complessivodegli indennizzi pagati dai gestori di luce e gas ai clienti perle diverse prestazioni ammonta a oltre 2,8 milioni di euro. Ilritardo nella risposta ai reclami rappresenta il 97,29% deltotale degli indennizzi pagati, mentre il ritardo per lerettifiche di fatturazione e per rettifiche di doppiafatturazione rappresentano, rispettivamente, il 2,34% e lo 0,37%del totale degli indennizzi corrisposti ai clienti. (ANSA).. di Ansa   28-07-2024 - 11:32 Link copiato Commenti Leggi la Netiquette

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