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Ecco tutto quello che c’è da sapereNuove norme assistenza clienti tlc,BlackRock stop dischi, risposte veloci di Ansa   07-08-2024 - 13:21 Link copiato #iubenda-cs-banner .iub_ts_bc:not(.iubenda-custom-content) *,#iubenda-cs-banner [class*=" iub"],#iubenda-cs-banner [class^=iub],.iubenda-tp-btn:not([data-tp-nostyle]){ 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background-color: #fff; border-radius: 0.5rem; box-shadow: 0 12px 24px rgba(0, 0, 0, 0.12); font-family: sans-serif; content: 'Loading...'; display: flex !important; font-size: 13px; font-weight: bold; line-height: 1; justify-content: center; min-height: 50px; text-transform: uppercase;}#speakup-player:empty{ display: block;} (ANSA) - ROMA, 07 AGO - Gratuità dei servizi di assistenzaclienti (confermando l'attuale quadro regolamentare); garanziadel servizio telefonico di assistenza con un operatore umano,almeno nei giorni feriali tra le ore 8.30 e le ore 21.30; tempomedio di risposta dell'operatore non superiore a 150 secondi etasso di chiamate verso operatore servite entro 20 secondi noninferiore al 40%. Sono alcuni dei punti chiave della disciplinadel servizio di assistenza clienti che l'Autorità per leGaranzie nelle Comunicazioni punta ad ammodernare per garantirela massima accessibilità e qualità del servizio oltre allatrasparenza e la tracciabilità delle procedure di gestione deireclami. Tra le previsioni dell'Agcom rientra infatti anchel'obbligo di comunicare al cliente, una volta acquisito ilreclamo, un codice identificativo. (ANSA).. di Ansa   07-08-2024 - 13:21 Link copiato Commenti Leggi la Netiquette

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