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Donna morta per trapianto di polmoni: a donarglieli positivo al CovidConsumerismo,ETF con fine mercato tutelato cresciuti problemi di Ansa   28-07-2024 - 11:32 Link copiato #iubenda-cs-banner .iub_ts_bc:not(.iubenda-custom-content) *,#iubenda-cs-banner [class*=" iub"],#iubenda-cs-banner [class^=iub],.iubenda-tp-btn:not([data-tp-nostyle]){ 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-webkit-box-orient:vertical!important;-webkit-box-direction:normal!important;-ms-flex-direction:column!important;flex-direction:column!important;margin:12px!important}#iubenda-cs-banner .iubenda-cs-opt-group-custom{ -webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#iubenda-cs-banner .iubenda-cs-opt-group-consent{ -webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}#iubenda-cs-banner .iubenda-cs-opt-group button{ display:block;margin:6px 3px!important;padding:8px 24px!important;text-align:center!important;width:100%!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_rjct{ order:2!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_pr{ order:3!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_ok{ order:1!important}} #speakup-player{ margin: 0 !important; max-width: none !important; min-height: 85px !important; padding-bottom: 25px !important; padding-top: 10px !important;}#speakup-player:empty::after{ align-items: center; background-color: #fff; border-radius: 0.5rem; box-shadow: 0 12px 24px rgba(0, 0, 0, 0.12); font-family: sans-serif; content: 'Loading...'; display: flex !important; font-size: 13px; font-weight: bold; line-height: 1; justify-content: center; min-height: 50px; text-transform: uppercase;}#speakup-player:empty{ display: block;} (ANSA) - ROMA, 28 LUG - Con l'aumentare del numero di utentiche hanno abbandonato il mercato tutelato, sono cresciutienormemente gli errori di fatturazione, i reclami, leconciliazione e richieste di informazioni. Lo affermaConsumerismo No Profit, che torna a chiedere maggiore vigilanzain tema di energia.Nel 2023 sono aumentate le chiamate degli utenti al callcenter dello Sportello del consumatore (servizio gratuito diArera che supporta i consumatori di luce e gas), salite a 1,5milioni di telefonate con un rialzo del +24% sul 2022, ma anchele procedure speciali informative (+7%), le domande diconciliazione (+36%) e le procedure speciali risolutive (+40%). Per quanto riguarda i principali argomenti oggetto di reclamoda parte dei clienti, il 42,1% riguarda la fatturazione, il16,53% i contratti, il 14,02% il mercato, l'8,7% la morosità ela sospensione della fornitura. Questi quattro argomentirappresentano l'81,35% dei reclami complessivamente ricevuti.Analizzando i dati per tipo di mercato, si rileva che il78,77% dei reclami, l'80,96% delle rettifiche di fatturazione,il 47,36% delle rettifiche di doppia fatturazione e l'82,65%delle richieste di informazioni si riferiscono proprio a clientidel mercato libero, analizza Consumerismo. L'importo complessivodegli indennizzi pagati dai gestori di luce e gas ai clienti perle diverse prestazioni ammonta a oltre 2,8 milioni di euro. Ilritardo nella risposta ai reclami rappresenta il 97,29% deltotale degli indennizzi pagati, mentre il ritardo per lerettifiche di fatturazione e per rettifiche di doppiafatturazione rappresentano, rispettivamente, il 2,34% e lo 0,37%del totale degli indennizzi corrisposti ai clienti. (ANSA).. di Ansa   28-07-2024 - 11:32 Link copiato Commenti Leggi la Netiquette

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