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Meloni: "Mai un Governo senza rimpasti. Voglio battere un altro record"Nuove norme assistenza clienti tlc,VOL stop dischi, risposte veloci di Ansa   07-08-2024 - 13:21 Link copiato #iubenda-cs-banner .iub_ts_bc:not(.iubenda-custom-content) *,#iubenda-cs-banner [class*=" iub"],#iubenda-cs-banner [class^=iub],.iubenda-tp-btn:not([data-tp-nostyle]){ 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background-color:transparent!important;bottom:0!important;position:absolute!important;top:0!important}.iubenda-mobile-sdk #iubenda-iframe .iubenda-iframe-spinner{ top:50px!important}.iubenda-mobile-sdk #iubenda-iframe .iubenda-iframe-footer{ z-index:9999!important}.iubenda-mobile-sdk #iubenda-iframe.iub-popover-visible .iub-popover{ z-index:10000!important}.iubenda-mobile-sdk #iubenda-iframe .iub-popover-content>div,.iubenda-mobile-sdk #purposes-container{ -webkit-overflow-scrolling:touch!important;bottom:0!important;position:absolute!important;top:0!important}.iubenda-mobile-sdk #purposes-container{ left:0!important;overflow:auto!important;right:0!important}body:has(.iubenda-cs-banner){ height:100%!important;overflow:hidden!important}#iubenda-cs-banner .iubenda-cs-content{ background-color:#fff!important;color:#000!important;font-size:14px!important;height:100%!important}#iubenda-cs-banner .ts_iub_btn_grp{ color:#fff!important;justify-content:flex-start!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_ok,#iubenda-cs-banner button.ts_iub_btn_cst{ background-color:#5f57a1!important;color:#fff!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_rjct{ background-color:#5f57a1}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_mr{ margin-left:0!important;margin-right:auto!important}#iubenda-cs-banner .iubenda-cs-container,#iubenda-cs-banner.iubenda-cs-default .iubenda-cs-container{ height:auto!important;max-height:100%!important}#iubenda-cs-banner .iub_ts_rtnl{ display:flex;flex-direction:column;height:100%}#iubenda-cs-banner .iub_ts_bc{ height:100%!important;max-height:45vh!important}@media only screen and (min-width:1024px){ #iubenda-cs-banner .iub_ts_bc{ max-height:none!important}}@media (max-width:639px){ #iubenda-cs-banner .iubenda-cs-opt-group{ -webkit-box-orient:vertical!important;-webkit-box-direction:normal!important;-ms-flex-direction:column!important;flex-direction:column!important;margin:12px!important}#iubenda-cs-banner .iubenda-cs-opt-group-custom{ -webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#iubenda-cs-banner .iubenda-cs-opt-group-consent{ -webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}#iubenda-cs-banner .iubenda-cs-opt-group button{ display:block;margin:6px 3px!important;padding:8px 24px!important;text-align:center!important;width:100%!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_rjct{ order:2!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_pr{ order:3!important}#iubenda-cs-banner .iubenda-cs-opt-group button.ts_iub_btn_ok{ order:1!important}} #speakup-player{ margin: 0 !important; max-width: none !important; min-height: 85px !important; padding-bottom: 25px !important; padding-top: 10px !important;}#speakup-player:empty::after{ align-items: center; background-color: #fff; border-radius: 0.5rem; box-shadow: 0 12px 24px rgba(0, 0, 0, 0.12); font-family: sans-serif; content: 'Loading...'; display: flex !important; font-size: 13px; font-weight: bold; line-height: 1; justify-content: center; min-height: 50px; text-transform: uppercase;}#speakup-player:empty{ display: block;} (ANSA) - ROMA, 07 AGO - Gratuità dei servizi di assistenzaclienti (confermando l'attuale quadro regolamentare); garanziadel servizio telefonico di assistenza con un operatore umano,almeno nei giorni feriali tra le ore 8.30 e le ore 21.30; tempomedio di risposta dell'operatore non superiore a 150 secondi etasso di chiamate verso operatore servite entro 20 secondi noninferiore al 40%. Sono alcuni dei punti chiave della disciplinadel servizio di assistenza clienti che l'Autorità per leGaranzie nelle Comunicazioni punta ad ammodernare per garantirela massima accessibilità e qualità del servizio oltre allatrasparenza e la tracciabilità delle procedure di gestione deireclami. Tra le previsioni dell'Agcom rientra infatti anchel'obbligo di comunicare al cliente, una volta acquisito ilreclamo, un codice identificativo. (ANSA).. di Ansa   07-08-2024 - 13:21 Link copiato Commenti Leggi la Netiquette

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